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Pete Malone Are you doing packages for RWC2023 Kingdom Sports Group?
Martin Aston How do we know if our Travel Insurance Declaration and Bank Account submission for the Tokyo Olympics has been received? There has been no acknowledgement or email since the submission. Should we submit the form again?
Purandar Rao Hi now that the Olympics are over- can you please let us know about the refunds for the non tickets part of the packages that were booked with KSG. You have indicated that face value of the tickets will be refunded once money is received back from the Tokyo 2020 organisers end of 2021 - but continue to remain silent on the rest. Thanks
Yin Lacatena Is now start to the refund?
How long it take to refund done ?thanks
Tim Pinnegar Has anyone had a response from Kingdom Sports re their accommodation package? It is 5 months since the decision was taken to prohibit foreign visitors and Kingdom Sports have provided few updates of any substance regarding the refund for accommodation and their own fees. While I appreciate providing refunds will take time surely the conversations with relevant parties should now be well underway, if not close to a conclusion? In addition, Kingdom Sports have not provided any decision on refunding their own fees.I would expect that refunding these in full would be a decision that can be made now. Kingdom Sports will not provide a breakdown of monies between accommodation and their fees for my package and refuse to inform me of when and how much money was paid to the hotel on my behalf. Kingdom Sports I would be grateful for your replies to the above. Thank you
Tapanjeet Singh Makker When can we expect the refunds for individual Tokyo 2020 tickets?
Ton Riv Hi! Have you processed the event ticket refunds yet? We still have not received them. Same with the hospitality package component, no refunds yet. We hope you can act on this soon because we need the money to sustain ourselves during this ongoing pandemic
JCaesar Austria Hi, I completed the Travel Insurance Declaration & Bank Account Data form in the link you sent via email, but have not received any reply back to confirm it has been received.
Is there another step I need to do to ensure you have all my information to process my refund? Thanks.
Camy Kumar Hi, I have sent two emails with regards to tickets refunds. I still haven't received an email or reply from your company? please help me understand the delay in this and how do I proceed with ticket refunds for the Olympics that I purchased via your company.
東京2020オリンピック競技大会で実施される競技セッションスケジュールをご紹介します。
Cassie Leong Variance Good day, as per all the latest information of the ticket return procedure. I have query on the name parts which your end mentioned the bank holder name must be the same with the account holder name. But for my situation is i am borrowing my friend credit card for the tickets purchased. So the name would not be the same.
Pls advise as ur email is unable to send successfully.
Spectator limit for the Olympic Games has been set at 50% of venue capacity, up to a maximum of 10,000 people; decision on the Paralympic Games will be
Cherie Chong When will the refunds for the package value be made? A huge chuck of the package value is the hotel stay, will that be refunded to us too?
Sidney Lock Tokyo organisers is really screwing everyone up.......intially the refund for face value was to be done for this month, now I see the timeline has shifted to July
Jack FC Isn’t the refund going to be back to the original credit card? Why is it necessary to fill in the bank account details?
Leia Ho I had travel insurance for the duration of the original Olympics trip in 2020. But I have not claimed anything on it; I’m not sure I can at this late stage.
This option (I have travel insurance but have yet to claim anything since the trip did not take place at all), however, is not available in the online TID. Do I still need to submit the TID?
Where is the link for bank account details for tickets/package refund?
Tapanjeet Singh Makker Will the shipping cost deducted while buying tickets be refunded as well?
Mariel Ar What happens if we used a bank card that has a different name from the KSG account to buy the tickets?
Marko Pavlovis Im living in Japan... is it possible to buy tickets for some Olympic events now ?
Yin Lacatena when we will revicve the refund for ticket?
Bella TN My travel insurance was tied to my purchase of SIA flight tickets which they have refunded (the flight tickets). How do I proceed with getting back my KSG package that includes hotel etc?
Purandar Rao When do you plan to inform us of refunds for the hotel package part of our orders. We booked through KSG so would expect KSG to be informing us on status of their discussions with the hotels and when refunds can be expected. I understand the ticket refunds will be made once you receive the money from the Tokyo organisers but what about the hotel ?
Wong Siew Ling I'm an individual who bought the package ticket.. May I know what TID I need to provide? I did not buy any insurance for the olympic trip because I cannot attend it. Am I still qualified to get my refund?Thanks.
Jack FC Have still not received any acknowledgment of my email regarding refunds. May I know have they been sent out, and if not by when should I expect to receive it? Thanks.
Ma Andrea Cristine Caceres This so true! So sad that I won’t be there to experience it live. Wishing everyone safety. 🙌🏻👏🏻💪🏻🙏🏼
Kingdom Sports Group Official Statement from TOCOG:
Please note that the recent announcement on the 5 Party Meeting of not allowing entry into Japan for overseas spectators means that, as based on the present situation of the pandemic, it is highly unlikely that entry into Japan will be guaranteed this summer for people from overseas, no special measure to allow entry into Japan of a person for being a ticket holder of Tokyo 2020 Games will be taken into consideration.
The various eligibilities and conditions for entry into Japan and associated requirements during the stay (including but not limited to self-quarantine period, itinerary limitations, use of public transportation) are solely set by the Government of Japan from time to time, which Tokyo 2020 is not in a position to confirm. However, if you may wish to consult the latest update of such regulations and requirements, we recommend you check the posted information on the website of the Ministry of Foreign Affairs as cited below.
https://www.mofa.go.jp/ca/fna/page4e_001053.html
With that said and as a matter of clarification, thus, as for those people who are residing in Japan or overseas residents who will be eligible to enter Japan (regardless of whether or not the person holds the Tokyo 2020 tickets), in compliance with the immigration rules of Japan (including regulations on both entry and during the stay), and if they can attend a games session using a ticket as long as they comply with such established rules, then they will use the ticket. Tokyo 2020 Organizing Committee won’t cancel tickets unless they are submitted for a return.
Martin Aston Hi, I still have not received any confirmation or receipt of my cancellation request. Did everyone get the confirmation already or is it still in process? The last email said 12th April? Thanks.
Nel Racelis How will we know if you’re able to submit our requests? I’ve sent my cancellation request last 29March.
Liew Yih Ng Still not receive any reply ... hv sent the cancellation request on 26th march
Dawn Yip I have not received any information or reply on the return of tickets and packages refund . Did anyone receive yet
Tokyo 2020 Olympic Web Shop NOW OPEN Official Tour Brochure Venue Guide Corporate Programs Hospitality Venue and Packages Seating Guide Click here for information about the postponement of the Tokyo 2020 Olympic and Paralympic Games THE TOKYO 2020 OLYMPIC AND PARALYMPIC GAMES ARE POSTPONED UNTIL...
MN Chua Have emailed the form 2 days ago, but have not received any confirmation email that the form has been received.
Don Sj can be gifted to friends in Japan?? i thought, you are clear at the beginning that using the tickets other than the intended holder is against TOCOG and against KSG policy?
Darren YkChee Have sent the return form and receive auto reply. Waiting for official reply on my return.
Chris Vanden Berghe I understand that you must get many refund emails right now, but as the deadline is so strict it would be fair to customers to send at least a(n automated) response so we know that the refund email was well received.
Also, it's not clear what the order number is... you use the terms order and invoice number interchangeably in your own emails (but they are two different numbers).
Rajiv Ravindran This is so disappointing but understandable. Was looking forward to attending this event with my dad. 😞
Toru Nakabayashi How do you mean Keep? Still possiblity to join as long as I can ensure to be able to stay in Tokyo during Olympic Games?
Ruel Revilla We already sent an email indicating we want to have a refund but we have not received any reply yet
Dong Puazo If the Olympic games are going to push thru this year, may I know the particular dates of the games that I purchased?
Dawn Yip I have not received acknowledgment of my email also . The dateline is 2 april which is tomorrow.
Cheng Chua Cheah So what about the packages including hotels and transfer which we paid.will we get the refund ???
Manny Tan How do we locate the order number. After payment, we Received invoice stamp with “PAID”. That’s the only number we got...
Roge Dublin Hi KSG! It worries me that I have not received any email confirmation and it's already the 13th of April. I did send my refund request on 29th March.
Eu Yong Xue Kingdom Sports Group both the account login and ticket return form page are inaccessible right now. Is there any other way to obtain the form?
Jay Janar Hi KSG, if we choose to return by filling up the form.. Is the money paid will be full refunded?
Ma Andrea Cristine Caceres Hi! Will we be receiving any email from KSG upon sending the form? Just making sure that my email is received on your end. Thank you.
Ricky Mendoza I emailed my return form last Friday evening and as of this writing, I haven’t received any acknowledgment of my email. I sent it to 2020returns@kingdomsg.com
Hwee Cheng Goh Kingdom Sports collected our money and didn’t even look after our interest !
Least we should get is an acknowledgment of the form submitted for refund .
Yuto Hirota Hi team, what is your policy for registering names on the tickets? I’m a Japanese citizen living in Singapore. Let’s say I have 4 tickets to an event. If I keep my tickets, will I be able/required to register 3 other names before entering the event venue? Will these 3 other names need to be Japanese citizens/PRs who are already in Japan?
Jerry King Hi, what is the face value of the refund ? Is there a link for us to check the value of the tickets ?
Joanne Blow How does one access their on line account. I followed the prompts to get a password and user name emailed to me but it didn’t recognise my email and when I try to email Kingdom Sport for support I get an automated email back.
Martin Aston What order # should we use on the form? There seems to be a multiple order numbers when the order gets updated. Should we just use the latest order number or include all the order numbers? Thanks.
Lee Sean Will we get a notification / email reply once a submitted form has gone through or been handled successfully?
Nix Lopez Just saw the pdf... Is the order number is same as the invoice number?
JCaesar Austria Please provide the link to the return form. Your current link just loops back to the KSG landing page.
Daniel Norris Dianne Calhoun Phil Vinci
Tania Hatcher Daniel Norris
L'ami Foucault Hello,
Does the refund policy well include shipping fees charged for each ticket ?
Thanks
John Shadwell Why are the ticket refunds getting returned in Japanese yen? When we paid for the tickets in Australian Dollar. Surely all refunds should be in the same currency as originally purchased. Japanese Yen is no good in Australia????
Cindy Shadwell I haven't received any info via here or email regarding refund on tickets or packages. I understand that you guys are busy but would appreciate an update as I'm sure others would also.
Ma Andrea Cristine Caceres KEEP or Return your tickets! Why on earth will I keep my tickets(which is not even with us yet as we speak) if we are not allowed in the Olympics! 🤔
Joseph Co I hope you refund the shipping fee as well.
Yudhi Taslim Refund only ticket face value, that means we still pay for your commission for nothing? And shipping fees ?
That is sweet.
Sidney Lock Is TOCOG trying to rub salt into our wounds? They banned us & are now asking us whether we want to keep our tickets????
Ma Andrea Cristine Caceres Michelle Maru Garcia Hance Clinton medyo nagulat akooo. Ano daw? Hahahaha
Le Rang Game Mothibi
Lauren Cochrane Blake Cochrane Britt Hall back again
Joanne Blow The contract with Kingdom Sport is in Australian Dollars per their invoice. Any currency risk is the responsibility of KSG as was the opportunity to hedge any risk. This whole situation is subject to Australian Consumer Law not any international identity.
Kenta Kato I strongly request you to refund the same as I paid for you.If you adopt Japanese yen and facing price, I think there will a big gap between them.please let me know your idea.
Daniel Norris Dianne Calhoun Tania Hatcher David Hatcher Phil Vinci
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