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Martin Aston Hi, I still have not received any confirmation or receipt of my cancellation request. Did everyone get the confirmation already or is it still in process? The last email said 12th April? Thanks.
Nel Racelis How will we know if you’re able to submit our requests? I’ve sent my cancellation request last 29March.
Liew Yih Ng Still not receive any reply ... hv sent the cancellation request on 26th march
Kingdom Sports Group Official Statement from TOCOG:
Please note that the recent announcement on the 5 Party Meeting of not allowing entry into Japan for overseas spectators means that, as based on the present situation of the pandemic, it is highly unlikely that entry into Japan will be guaranteed this summer for people from overseas, no special measure to allow entry into Japan of a person for being a ticket holder of Tokyo 2020 Games will be taken into consideration.
The various eligibilities and conditions for entry into Japan and associated requirements during the stay (including but not limited to self-quarantine period, itinerary limitations, use of public transportation) are solely set by the Government of Japan from time to time, which Tokyo 2020 is not in a position to confirm. However, if you may wish to consult the latest update of such regulations and requirements, we recommend you check the posted information on the website of the Ministry of Foreign Affairs as cited below.
https://www.mofa.go.jp/ca/fna/page4e_001053.html
With that said and as a matter of clarification, thus, as for those people who are residing in Japan or overseas residents who will be eligible to enter Japan (regardless of whether or not the person holds the Tokyo 2020 tickets), in compliance with the immigration rules of Japan (including regulations on both entry and during the stay), and if they can attend a games session using a ticket as long as they comply with such established rules, then they will use the ticket. Tokyo 2020 Organizing Committee won’t cancel tickets unless they are submitted for a return.
Tokyo 2020 Olympic Games - Kingdom Sports Group
Tokyo 2020 Olympic Web Shop NOW OPEN Official Tour Brochure Venue Guide Corporate Programs Hospitality Venue and Packages Seating Guide Click here for information about the postponement of the Tokyo 2020 Olympic and Paralympic Games THE TOKYO 2020 OLYMPIC AND PARALYMPIC GAMES ARE POSTPONED UNTIL
kingdomsg.com
Don Sj can be gifted to friends in Japan?? i thought, you are clear at the beginning that using the tickets other than the intended holder is against TOCOG and against KSG policy?
MN Chua Have emailed the form 2 days ago, but have not received any confirmation email that the form has been received.
Darren YkChee Have sent the return form and receive auto reply. Waiting for official reply on my return.
Chris Vanden Berghe I understand that you must get many refund emails right now, but as the deadline is so strict it would be fair to customers to send at least a(n automated) response so we know that the refund email was well received.
Also, it's not clear what the order number is... you use the terms order and invoice number interchangeably in your own emails (but they are two different numbers).
Rajiv Ravindran This is so disappointing but understandable. Was looking forward to attending this event with my dad. 😞
Toru Nakabayashi How do you mean Keep? Still possiblity to join as long as I can ensure to be able to stay in Tokyo during Olympic Games?
Ruel Revilla We already sent an email indicating we want to have a refund but we have not received any reply yet
Dong Puazo If the Olympic games are going to push thru this year, may I know the particular dates of the games that I purchased?
Dawn Yip I have not received acknowledgment of my email also . The dateline is 2 april which is tomorrow.
Cheng Chua Cheah So what about the packages including hotels and transfer which we paid.will we get the refund ???
Manny Tan How do we locate the order number. After payment, we Received invoice stamp with “PAID”. That’s the only number we got...
Roge Dublin Hi KSG! It worries me that I have not received any email confirmation and it's already the 13th of April. I did send my refund request on 29th March.
Eu Yong Xue Kingdom Sports Group both the account login and ticket return form page are inaccessible right now. Is there any other way to obtain the form?
Jay Janar Hi KSG, if we choose to return by filling up the form.. Is the money paid will be full refunded?
Ma Andrea Cristine Caceres Hi! Will we be receiving any email from KSG upon sending the form? Just making sure that my email is received on your end. Thank you.
Ricky Mendoza I emailed my return form last Friday evening and as of this writing, I haven’t received any acknowledgment of my email. I sent it to 2020returns@kingdomsg.com
Hwee Cheng Goh Kingdom Sports collected our money and didn’t even look after our interest !
Least we should get is an acknowledgment of the form submitted for refund .
Yuto Hirota Hi team, what is your policy for registering names on the tickets? I’m a Japanese citizen living in Singapore. Let’s say I have 4 tickets to an event. If I keep my tickets, will I be able/required to register 3 other names before entering the event venue? Will these 3 other names need to be Japanese citizens/PRs who are already in Japan?
Jerry King Hi, what is the face value of the refund ? Is there a link for us to check the value of the tickets ?
Joanne Blow How does one access their on line account. I followed the prompts to get a password and user name emailed to me but it didn’t recognise my email and when I try to email Kingdom Sport for support I get an automated email back.
Martin Aston What order # should we use on the form? There seems to be a multiple order numbers when the order gets updated. Should we just use the latest order number or include all the order numbers? Thanks.
Nix Lopez Just saw the pdf... Is the order number is same as the invoice number?
Lee Sean Will we get a notification / email reply once a submitted form has gone through or been handled successfully?
JCaesar Austria Please provide the link to the return form. Your current link just loops back to the KSG landing page.
Daniel Norris Dianne Calhoun Phil Vinci
Tania Hatcher Daniel Norris
L'ami Foucault Hello,
Does the refund policy well include shipping fees charged for each ticket ?
Thanks
John Shadwell Why are the ticket refunds getting returned in Japanese yen? When we paid for the tickets in Australian Dollar. Surely all refunds should be in the same currency as originally purchased. Japanese Yen is no good in Australia????
Ma Andrea Cristine Caceres KEEP or Return your tickets! Why on earth will I keep my tickets(which is not even with us yet as we speak) if we are not allowed in the Olympics! 🤔
Joseph Co I hope you refund the shipping fee as well.
Yudhi Taslim Refund only ticket face value, that means we still pay for your commission for nothing? And shipping fees ?
That is sweet.
Sidney Lock Is TOCOG trying to rub salt into our wounds? They banned us & are now asking us whether we want to keep our tickets????
Ma Andrea Cristine Caceres Michelle Maru Garcia Hance Clinton medyo nagulat akooo. Ano daw? Hahahaha
张希辰 How about the fee that charged by KSG? Will you refund that part since we had no option to buy the tickets directly from TOCOG as a foreigner not living in Japan?
Le Rang Game Mothibi
Lauren Cochrane Blake Cochrane Britt Hall back again
Joanne Blow The contract with Kingdom Sport is in Australian Dollars per their invoice. Any currency risk is the responsibility of KSG as was the opportunity to hedge any risk. This whole situation is subject to Australian Consumer Law not any international identity.
Kenta Kato I strongly request you to refund the same as I paid for you.If you adopt Japanese yen and facing price, I think there will a big gap between them.please let me know your idea.
Daniel Norris Dianne Calhoun Tania Hatcher David Hatcher Phil Vinci
Sporting Dreams: The Marayke Jonkers Sporting Dreams fund This must be an enormous logistical exercise after the huge effort that you have already put in to arranging everyone’s trips. Thank you for working to sort this out as soon as possible and I hope everybody can be patient no doubt be an enormous strain on Kingdom sports group was very little benefit for them. Bring on Paris where we can all cheer again
Ami Kim We will patiently wait for refunds or any other actions. Thank you very much KSG!! I could just imagine how hard this will be on your end.
Sidney Lock Its ironic that they ban vaccinated international spectators BUT they could be allowing non vaccinated citizens of their own to attend the games.....smh
Roge Dublin I bought a package and then additional standalone tickets. Do I have to apply for two separate refunds?
Darren YkChee Are we as package holder going to receive official email regarding to the next of action?
Noreen Olivas Rommel Mojica Francisco
Julie Howarth Megan Graham Bridie Kean
Ben Murray Tiffany Murray
Tania Hatcher Daniel Norris
Aros Oplado Kristine Oplado
Basketball Competition Schedule
Date and Time: Sun 25 July 10:00 - 12:00 Venues: Saitama Super Arena - Men's Preliminary Round Group A, Islamic Rep. of Iran vs OQT V Date and Time: Sun 25
tokyo2020.org
Ma Andrea Cristine Caceres FRANCE vs USA!!!!! Maru Michelle Ann DePaz Ikaw Hance?
Yudhi Taslim Kingdomsg, In the unlikely event that overseas spectators are not allowed to attend, what is the refund value % of both the packages and the standalone tickets ?
Sidney Lock Seems like March 25th is the deadline for us international spectators on whether we are allowed to go to the games. If its a no from Tokyo2020, I wonder how long would the refund process by them take?
Martin Aston OMG International fans have been barred from entering Japan.
What happens now?
https://www.japantimes.co.jp/news/2021/03/10/national/tokyo-olympics-no-fans/
Ciotime John is this confirmed?? https://english.kyodonews.net/news/2021/03/4f0072fe1b20-spectators-not-allowed-at-start-of-tokyo-olympic-torch-relay.html
Ciotime John What now??? https://www.nytimes.com/2021/03/20/world/asia/tokyo-olympics-spectators.html
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Ma Andrea Cristine Caceres Hance Clinton Maru Garcia Michelle Ann DePaz Cabading basahin ko muna!
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